From the Washington Post
“I don’t think people resist change per se, but they resist the stress that change causes”.
“is about helping people get in a growth mindset, as opposed to a fixed mindset where people are trapped in the status quo.”
“[Aviod] work that may be perfectly well intended but does not add measurable value to the strategic mission of the organization.”
“The first thing I would do is ask a lot of questions and then really, really listen.”
“always to take a hard look at the gap between aspiration and execution”